The second day of the 2025 Human Resource Technology Summit continued in Dubai, organized by QnA International, featuring prominent HR and tech leaders, as well as digital transformation experts from around the globe.
The summit aims to delve into the future of the workplace, bringing together industry leaders to share insights on key challenges facing businesses and to showcase innovative digital solutions in human resource management amid the rapid advancements in artificial intelligence technology.
Dr. Oleg Konovalov, recognized among the top 30 global leaders in the field of leadership, emphasized that shaping the future relies not only on developing systems but also on empowering individuals capable of spearheading change and envisioning new directions.
In a statement to WAM, he remarked, “Artificial intelligence is not just a window to the future; it acts as a mirror reflecting our current understanding. It enhances efficiency, yet it does not provide the wisdom or vision we require.”
He further added, “Successful campaigns are won by unified forces, not fragmented groups. Leadership is about connecting individuals with their passions and motivating them to dream of a brighter future using all available tools, including AI.”
Konovalov pointed out that routine skills are replaceable by technology, while human skills such as leadership and strategic thinking remain irreplaceable. He noted that “information overload has led to a decline in clarity among many leaders, fostering an environment of fear and drama, while the essence of leadership is the creation of clarity.”
Regarding the UAE’s experience, he stated, “What has been achieved in the UAE over recent years showcases a clear vision and inspiring leadership, capable of enabling others to become leaders themselves in building a shared future.”
Mohammad Bukhari, the Undersecretary for Human Capital in the Holy Capital, represented Mecca and the governmental sectors serving pilgrims during his participation, he indicated that the session highlighted the daily challenges faced by workers assisting pilgrims and the growing role of technology in enhancing service quality.
He noted that the municipality employs artificial intelligence in various operations, including automated monitoring of health and construction violations through smart cameras, emphasizing that these technologies contribute to quicker responses and reduced accidents, especially during peak seasons like Hajj.
Additionally, he stated that the Kingdom aims to position Mecca among the ranks of smart cities globally, having been ranked second in Saudi Arabia and thirty-ninth internationally in the Smart Cities Index. He added that technology has become a fundamental element in providing an exceptional experience for visitors to the Sacred House of God.
Faisal Bashir, Marketing Officer at Mercer Talent Enterprise, described the summit as a vital platform for exchanging experiences and knowledge at a time when human resources are undergoing a radical transformation with the increasing significance of artificial intelligence.
He explained to WAM that AI is utilized to support decision-making processes and data analysis but does not replace the human aspect, particularly in direct interactions with employees. He noted that the COVID-19 pandemic highlighted the importance of face-to-face communication within organizations.
Bashir asserted that the HR sector has moved beyond traditional stereotypes and is now focused on developing future leaders and enhancing employee well-being, stressing that “the human touch will always remain the core of any organization, and AI should serve as a tool to enhance human capabilities rather than replace them.”