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The recent implementation of Dubai Law No 2 of 2025 marks a significant shift for the DIFC Courts, emphasizing clarity, efficiency, and technology-driven legal processes. Ayesha Bin Kalban, the registrar of DIFC Courts, shared insights on the law’s impact, the transformative effect of mediation and technology, and the courts’ focus on user-centric dispute resolution in Dubai.
Bin Kalban’s career path from a case progression officer to her current leadership role provides inspiration for Emirati women aspiring to enter the legal field.
Here are key points from the discussion.
Can you share your background and how you began your career at DIFC Courts?
Of course. My journey in law started with a desire to make a positive impact, which may sound like a cliché, but it’s sincerely true. After qualifying as a lawyer following a year and a half in practice, I discovered that my real passion lay beyond traditional legal work. In 2015, an opportunity arose at the DIFC Courts, which I seized.
I began as a case progression officer, where I was responsible for ensuring timely filings and compliance with procedural rules. Being immersed in the judicial environment allowed me to learn from judges and lawyers, which ultimately ignited my drive to influence the court system on a structural level.
Since then, I have progressively advanced through various roles: assistant registrar in 2018, deputy registrar of the Small Claims Tribunal in 2019, and deputy registrar of the DIFC Courts in 2020. I hold a degree in Law and Political Science from the University of Saint Joseph Dubai and am qualified to represent clients in both local and federal courts in the UAE.
You became the registrar in 2022, correct?
Yes, I was appointed Registrar in November 2022. Taking on this role was a significant milestone, and I felt a bit daunted at first. However, my vision resonated with the DIFC Courts’ goal of establishing itself as a leading global commercial court. I viewed it as an opportunity to enhance the dispute resolution experience and contribute to Dubai’s legal and economic objectives.
Currently, I supervise case progression, serve as a judge and mediator in the Small Claims Tribunal, and handle applications in the Court of First Instance, Court of Appeal, and the Enforcement Department.
During my eight-hour workday, I focus on ensuring cases are processed efficiently, with all parties feeling acknowledged and understood.
Were there any specific cases that significantly influenced your approach at DIFC Courts?
Yes, there have been several cases that have taught us the importance of agility. Occasionally, the rules need to evolve to uphold fairness and efficiency. There were instances that put our existing frameworks to the test, especially concerning jurisdiction, prompting us to revisit and refine our procedures.
At DIFC Courts, we actively seek stakeholder feedback to enhance the user experience.
Let’s discuss Law No 2 of 2025. What are the key updates from your perspective?
This law consolidates previous legislation, specifically Dubai Law No 12 of 2004 and DIFC Law No 10 of 2004, into a single statute. This not only improves transparency but also eliminates outdated and conflicting provisions, clarifying our jurisdiction over civil, commercial, employment matters, non-Muslim wills, trusts, and enforcement of arbitral awards.
Furthermore, it bolsters governance by granting the Chief Justice greater authority while distinctly separating judicial and administrative roles.
It also encourages digital innovation, allowing us to further advance our technology-driven court processes.
How has this law benefited your role as registrar?
The law has provided enhanced clarity and streamlined our procedures. With increased enforcement powers and clearer jurisdiction, we can navigate obstacles more rapidly and serve users effectively.
How does the law promote judicial independence while aligning with UAE legal reforms?
It establishes a more distinct separation between judicial decision-making and court administration. The chief justice’s authority over judicial assignments is expanded, ensuring that decisions remain independent.
This structure supports the UAE’s overarching judicial reforms that aim to boost investor confidence and modernize dispute resolution.
Regarding mediation, how does this initiative enhance court efficiency and user experience?
Mediation offers a less formal, quicker, and often more successful means of resolving disputes. Its long-standing presence in justice is being revitalized today. When parties come to an agreement, compliance rates increase, leading to lower caseloads, reduced pressure on judges, and quicker resolutions—sometimes in mere hours—thus benefiting business continuity and overall satisfaction.
What has the new law done to clarify jurisdictional boundaries?
The law refines our responsibilities, especially concerning the enforcement of civil and employment issues involving DIFC entities. It optimizes our capabilities to recognize arbitral awards and grant interim relief, particularly in support of foreign legal proceedings, aligning with common law practices.
What measures are being implemented to expedite litigation and enhance case management?
We are prioritizing the user experience by establishing efficient, cost-effective procedures and accelerating hearing schedules. Some urgent hearings can now be arranged within an hour, reaffirming Dubai’s position as a global hub for dynamic and technology-driven dispute resolution.
How has technology contributed to improving efficiency and service delivery at DIFC Courts?
Technology is central to our strategy and aligns with Dubai’s ambition to become a global leader in smart dispute resolution. With advanced digital case management tools and the capacity to expedite hearings—including emergency matters—we are transforming the delivery of justice.
This technological shift brings greater convenience and flexibility to users, alleviating concerns about travel or scheduling conflicts by seamlessly integrating proceedings into their daily lives. Moreover, it has significantly reduced paperwork, cut delays, and enhanced transparency throughout the legal process.
We actively listen to our community—lawyers, litigants, and stakeholders—utilizing their feedback to refine our digital services. Whether addressing court processes or points of convenience, our goal is to ensure a smooth user experience. Technology must always be implemented with our users in mind.
You touched on mediation earlier. What are your top three tips for successful negotiations?
- Active listening: It’s important to truly hear others, allowing them to feel acknowledged. This can alleviate much tension.
- Empathy: Try to understand the other person’s perspective before discussing it further.
- Read the room: Knowing your audience builds rapport and shows curiosity, making it easier to understand the other side’s priorities.
I’d also suggest a fourth tip—being curious fosters connection and trust, which are key in negotiations.
Finally, what advice would you offer to Emirati women considering a career in law?
It’s not uncommon to feel at a disadvantage, especially when balancing home responsibilities. However, these experiences—such as motherhood—develop resilience and empathy, essential traits in my position. My advice is to embrace your life experiences, as they enhance both your personal and professional strengths.
While striving for work-life balance is important, it’s also acceptable for those aspects of life to intertwine at times.