Image credit: Nusuk.sa/Website
The Saudi Ministry of Hajj and Umrah has launched a new feature that allows pilgrims to utilize the Nusuk App without using their mobile data. This has been made possible through partnerships with leading telecom companies in Saudi Arabia, including stc, Mobily, and Zain.
This initiative is part of a broader plan to enhance the digital experience for pilgrims during Hajj, Umrah, and visits to Al Rawdah Al Sharifah.
Recent changes now mandate that Umrah visa applications include a confirmed hotel booking via the Nusuk Masar platform.
As stated by ministry spokesperson Dr. Ghassan Al Nuwaimi, this feature is accessible to all users with local SIM cards, including Saudi citizens, residents, and tourists. It allows them to access a range of Nusuk services—including permit issuance, reservations, navigation, and inquiries—without the need for an active data plan.
Improved Services for Pilgrims’ Requirements
Dr. Al Nuwaimi highlighted that this advancement significantly enhances services for pilgrims, ensuring easy access to vital digital tools. Key offerings include the ability to book tickets for the Haramain High Speed Train, navigate using the app’s interactive maps, interact with the AI assistant, and submit inquiries or reports—all without consuming mobile data.
The Saudi Press Agency (SPA) noted that this improvement will greatly enhance the experience for pilgrims, allowing them to manage their journey more conveniently and effortlessly.
Eng. Ahmed Al Maiman, CEO of the Nusuk platform, emphasized that the collaboration with telecom operators bolsters crowd management, facilitates real-time information access, and aids in minimizing the number of lost individuals during busy pilgrimage periods. Additionally, it accelerates the permit verification process, contributing to a more seamless overall experience.
This initiative aligns with the ministry’s larger digital transformation goals, which aim to create an inclusive technological framework that eliminates both technical and financial barriers. It marks a significant step toward providing a smarter and more accessible pilgrimage experience for millions around the globe.