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The recent enactment of Dubai Law No 2 of 2025 marks a transformative phase for DIFC Courts, emphasizing clarity, efficiency, and technology-driven justice. In a discussion with Ayesha Bin Kalban, the registrar of DIFC Courts, the changes stemming from this law were explored, alongside how mediation and a technology-centric approach are revolutionizing dispute resolution in Dubai.
Bin Kalban shared her professional journey from being a case progression officer to her current leadership role, aiming to inspire Emirati women who aspire to enter the legal field.
Here are highlights from the dialogue.
Can you provide some background on your career and how you became involved with DIFC Courts?
Certainly. My decision to pursue law was rooted in a genuine desire to effect positive change—although it may sound like a cliché, I wanted to enhance individuals’ lives. After qualifying as a lawyer in about 18 months of practice, I realized my impact would be greater outside traditional legal representation. In 2015, I seized an opportunity with DIFC Courts.
Starting as a case progression officer, I ensured compliance with procedures and kept judges and registrars updated. This role provided me with significant insights as I learned from various professionals and recognized how improving court systems could genuinely aid individuals. It solidified my ambition to contribute on a structural level.
Over time, I progressed within the DIFC Courts, first becoming an assistant registrar in 2018, then the deputy registrar of the Small Claims Tribunal in 2019, and ultimately, in 2020, the deputy registrar of DIFC Courts. I hold a Law and Political Science degree from the University of Saint Joseph Dubai and am authorized to practice in both local and federal courts in the UAE.
You were appointed registrar in 2022, correct?
Yes, I assumed the role of Registrar in November 2022. It felt monumental, and I initially approached it with some trepidation, knowing the challenges ahead. My vision resonated with that of the DIFC Courts to emerge as a leading global commercial court, and I accepted it as a challenge to enhance user experiences in dispute resolution while contributing to Dubai’s legal and economic ambitions.
In my current position, I oversee case progression, serve as a judge and mediator in the Small Claims Tribunal, and handle applications in the Court of First Instance, Court of Appeal, and the Enforcement Department.
I often comment that in my eight-hour workday, I take on the “hot seat,” ensuring cases advance smoothly and that all parties feel acknowledged and understood.
Have there been any particular cases that have influenced your approach at DIFC Courts?
Indeed, several cases served as valuable lessons in flexibility. They highlighted the necessity for rules to evolve to promote fairness and efficiency. Certain situations challenged our existing frameworks, particularly regarding jurisdiction, prompting us to reassess and refine our procedures.
At DIFC Courts, we actively solicit stakeholder feedback to enhance the user experience.
Regarding Law No 2 of 2025, what key updates should we note?
This law consolidates previous legislations, specifically Dubai Law No 12 of 2004 and DIFC Law No 10 of 2004, creating a single statute. This unification enhances transparency and eliminates outdated or conflicting provisions while clarifying our jurisdiction over civil, commercial, and employment matters, alongside non-Muslim wills, trusts, and the enforcement of arbitral awards.
It also reinforces governance by granting the Chief Justice additional authority and ensuring a clear distinction between judicial and administrative roles.
Moreover, it fosters digital innovation, enabling us to further advance our tech-enhanced court processes.
How has this law benefitted you in your position as registrar?
The law has brought clarity and streamlined our workflows. With augmented enforcement powers and clarified jurisdiction, we can navigate challenges more swiftly, thus better serving users.
How does the law fortify judicial independence while aligning with broader UAE reforms?
It establishes a more distinct separation between judicial decision-making and court administration. Additionally, it enhances the chief justice’s authority in assigning judges, ensuring that decisions maintain their independence.
This structure supports the UAE’s overarching judicial reforms, which aim to enhance investor trust and modernize dispute resolution.
How does the mediation initiative affect court efficiency and the user experience?
Mediation is characterized by its informal nature, speed, and effectiveness. It has historical roots and is currently witnessing increased relevance in contemporary justice systems. When parties come to a voluntary agreement, they are more likely to adhere to it. This approach alleviates judge workloads, decreases stress, and fosters prompt resolutions—sometimes within hours—thereby benefiting business continuity and overall satisfaction.
Regarding jurisdictional clarity, how has the new law made improvements?
The law refines our responsibilities, particularly in enforcing civil and employment matters concerning DIFC entities.
It simplifies our authority in recognizing arbitral awards and providing interim relief, particularly in support of international proceedings, aligning with common law practices.
What initiatives are being implemented to expedite litigation and enhance case management?
Our emphasis is on user experience—we aim to develop efficient, cost-effective procedures and expedite hearings. Emergency hearings can be arranged within an hour, establishing Dubai’s reputation as a global center for agile, tech-driven dispute resolution.
In what ways has technology contributed to enhancing efficiency and service delivery at DIFC Courts?
Technology is integral to our court strategy and aligns with Dubai’s ambition to become a leader in efficient, smart dispute resolution. With advanced digital case management tools, we can swiftly handle proceedings—even emergency issues can be addressed within an hour. This transformation significantly boosts convenience and flexibility for users, allowing them to integrate court processes into their lives without worrying about travel or scheduling.
Furthermore, the shift to digital has minimized paperwork, eliminated delays, and enhanced transparency throughout the legal process.
We consistently engage with our community—lawyers, litigants, and stakeholders—to gather feedback that helps refine our digital services for a more seamless user experience. Technology is implemented with purpose, always aiming to serve our users’ needs.
You previously mentioned mediation. What are your top three recommendations for successful negotiations?
- Active listening: It’s crucial to make the other party feel truly heard; this can alleviate much tension.
- Empathy: Understanding the other person’s perspective is vital before conveying your position.
- Read the room: Know your audience, build rapport, and show genuine curiosity about their views. Recognizing their priorities can lead to better outcomes.
I’d add a fourth point: be inquisitive. This fosters connection and trust, which are essential in negotiations.
Lastly, what advice would you offer Emirati women aiming for a career in the legal profession?
We often start from a position of disadvantage, especially with family responsibilities. However, experiences like motherhood build resilience, empathy, and understanding—qualities that are invaluable in legal roles. My advice is to not compartmentalize life—embrace the strengths from both your personal and professional experiences.
While work-life balance is important, it’s perfectly acceptable for those different aspects to intersect.